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Posted on: January 12, 2021

ComEd Offers Assistance to Residents Struggling With Their Energy Bills

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Updated 4/1/21

ComEd is increasing financial assistance funding by $9 million to help customers struggling to pay their electric bills.  The package, which the Illinois Commerce Commission unanimously approved, includes $9M for bill credits, enhanced payment arrangement options and special reconnection programs for eligible customers.


Please see the details below of the financial assistance options that can be shared with your constituents.

  • ComEd Bill Payment Assistance Program. Effective today April 1, 2021, ComEd will increase the amount of funds available to provide more one-time bill credits of up to $500, while funds are available. These credits are for eligible residential customers who have outstanding balances or who are looking to reconnect their electric service.
  • More Flexible Payment Arrangements. Through June 30, 2021, ComEd is offering extended payment arrangement plans to eligible households, which allows customers to spread outstanding balances over 18 monthly installments with no money down. Eligible residential customers facing financial hardship who enroll in an 18-month, no money down payment plan will be exempt from disconnection through June 30, 2021. All other eligible residential customers with outstanding balances can enroll in an 18-month payment plan with a 10-percent down payment through June 30, 2021.
  • Service Reconnection Assistance. Through July 10, 2021, eligible households that had electric service disconnected for a non-safety reason in 2021 can have their service reconnected by providing only 25 percent of their outstanding balance. Any remaining outstanding balance will be rolled into an 18-month, no-money-down payment plan.

Additional financial assistance options 

The ComEd CARE programs also offer a range of financial-assistance options, while funding is available, to help eligible customers pay their electric bills. There are programs available for residential, small-business customers and nonprofit organizations, as well as activated and deployed members of the U.S. Armed Forces, National Guard, Reserves and honorably discharged veterans. 


Any customer experiencing a hardship or difficulty with their electric bill should call ComEd immediately at 1-800-334-7661 (1-800-EDISON1), Monday through Friday from 7:00 a.m. to 7:00 p.m. to learn more on how to apply. Information on each of these options, along with eligibility requirements, can be found at


ComEd also offers usage alerts and energy-management tips to help customers manage energy use to save money now and on future electric bills. For information, visit


Bill Payment Assistance Link


ComEd is offering a new program called "Helping Hands" - please click on the link below for more information.


People who need help paying their energy bills can access a range of financial assistance programs and payment options.

Payment Options

ComEd offers payment options, such as budget billing, which averages payments out over a 12-month period. Flexible payment arrangements, including individually tailored payment plans, are also available.

Financial Assistance Programs

  • Under the Residential Special Hardship program, customers who face financial hardship such as job loss, illness, or military deployment, or senior or disability hardships, may be eligible for grants of up to $500 once every two years based on need.
  • The CHAMP (ComEd Helps Activated/Veteran Military Personnel) program enables activated and deployed members of the U.S. Armed Forces, National Guard, and Reserves and honorably discharged veterans to apply for grants of up to $1,000 once every two years, deferred payment plans, cancellation of late charges, and other benefits.
  • Under the Nonprofit Special Hardship program, nonprofit organizations are eligible for grants of up to $2,000 once every two years, to help them cover their expenses and continue to fulfill their missions and serve the community.

Visit or call 800-334-7661 to learn more about all these financial assistance options. 

To keep delivering assistance for those in need, ComEd is working closely with the Illinois General Assembly on proposed legislation to extend CARE programs. The extension would allow ComEd to provide an additional $100 million over 10 years to help veterans and other military personnel, seniors and families, local nonprofits and low-income customers cover their energy costs.

Helping Hands Program Information
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