What to Do If You Have a High-Water Bill?

Reminder:

• If your water bill is high due to a leak or increased usage, the increased bill is still your responsibility. Since water ran through your meter, it must be paid for. If you have any issues paying an increased bill, call Amy Smarzynski, our Water Bill Specialist, to set up a payment plan.

Amy Smarzynski Contact:

Phone: 847-671-8534

Contact Form HERE!

Step 1: Log Into the Neptune Portal/ Water 360

• Check your water usage through your Neptune portal
  • Click HERE       Reminder: to sign into Neptune
  • Click HERE       Reminder: to learn how to make an account

Step 2: Look at your monthly usage over the past year

• Look at your monthly water usage. If your usage has gone up and stayed consistently at a high level without your household increasing the use of water, it might signal an internal leak.
  • To check if your bill is abnormally high, call Amy for a consultation.
• Check the water rates to see if the price has increased.
  • Click HERE    Reminder:
• What is an internal leak?
  • An internal leak is a form of plumbing leak where water is continuously running through your meter without being initiated by the household user. These leaks are often slow and hard to identify. Most times it is a constant running pipe like a toilet that is constantly running water.
  • These leaks often occur without the signature signs of leaks like pooling water or molding smells.

Step 3: Identify the Leak

• Village Hall offers Complementary Toilet Leak Test Strips
  • Toilets are the most likely source of a leak and can run water without showing signs of a leak like pooling water.
  • Please stop by the Village Hall at 9526 W Irving Park Rd and take one bag of test strips per toilet in the household.
• Instructions
  • Step 1: Remove the tank lid from your toilet
  • Step 2: Open the test strip bag and drop BOTH strips into the tank.
  • Step 3: Replace the lid on the Tank and for best use, do not flush it until the morning
  • Step 4: Check the next day. If the toilet bowl water is blue, it shows there is a leak.

• What do the Test Strips Look Like?

Step 4: Call a Plumber

• If the Water Turned Blue, you have a for sure leak in your toilet CALL A PLUMBER! Just remember that this does not guarantee that there is no leak in any other part of the house, but a plumber can help you check for other leaks.
• If your water does not turn blue and you still believe you do not have a leak, please call Amy and she can send someone to check your water meter and discuss next steps.

For any other questions, please call our Utility Billing Specialist Amy Smarzynski at 

847-671-8534 or contact her HERE Version Options What to Do If You Have a High-Water Bill? Headline.