My360 Schiller Park, IL--Helpful Hints

We are  excited  to launch our new platform  MY360 designed to help residents track and manage their water usage.   

Through this website, you can easily view your household's water consumption, track monthly usage trends, and explore tips on how to reduce your water  waste. MY360 provides an easy- to- use tool where residents can  view detailed reports on daily, weekly,  and monthly consumption.  Our goal is to provide you with the tools and information you need to make informed decisions, promote conversation, and help ensure a steady water supply for everyone. Understanding your water usage helps identify areas where you can save, and manage how much water you use. 

Below,  you will see links on how to set up MY360. All residential and commercial buildings  will need their  first and  last name along with account number and property address. 

MY360 URL- Https://schillerwater.my360-app.com

RESOURCES FOR MY360 and DEMO VIDEOS: www.neptunetg.com/my360library

Questions or Issues- You may contact support at support@neptunetg.com or contact the office at 800-647-4832.

Customer Service Role ( CSR) - you may reset consumer users for 2 Factor Authentication as well as password reset. 

CSR will need to use 2 (TWO) Factor Authentication to login to your portal- follow the link on the screen to set this up with Chrome or Microsoft. 

For Consumers to register- more than one person can register for the same account - different emails are required. 

1. Click on URL then select Create an account. 
2. Accept Terms & Conditions click continue. 
3. You will need to provide an Account Number and either Full Name or Street Address.
4. Answer Security Questions and then click Sign up

The system will send the consumer a New User Registration email, containing a link to set up a password and complete registration. The link will be valid for 24 hours. They must click the link within the email to complete registering for the My360 Consumer Portal.  

If you want to make any changes for alerts or accounts, you will need to click on the down arrow in the top right corner by the account number and click on the down arrow in the top right corner by the account number and click on Manage Account. 

DASHBOARD- snapshot of all consumer's account information and usage. 

• Account Details 
• 30 Day Average Daily Usage- Note, the average is plotted on the graph as a blue dotted line. The graph can be viewed as a bar or line graph by changing the toggle to the right & above graph. 
• Quick View of what Alerts are on/off for the Account. Note-consumers cannot change the alerts from the Dashboard. Instead, the consumer must click on the alerts on left panel. This will open the Alerts page and there they will be able to configure their alerts. 
• Usage (last 30 days daily usage for AMI and the Last 13 months monthly usage for AMR). Note- the graph can be viewed as a bar or line graph by changing the toggle. 
• If there are multiple meters on the account, the system will provide a Filter Meter option to allow the consumer to select the meter they want to view. 
• Alert History will show a list of any alerts received for this account in the last 30 days. 

Any questions, feel free to contact the Water Department (847) 678-2550.